Forum - Site & App - Screen now shifts every time banner ad changes! Driving me nuts!!

LoopyCat

Bracelet King

3 years, 8 months ago by LoopyCat

@Admin I never encountered this problem before, but as of today, every time there's a rotation/switch of the banner ads that appear just beneath the preview of a design while working within the pattern generator (on Android OS, latest version, using Chrome browser, latest version), it causes the entire screen to shift position to accommodate varying sizes (heights) of different banner ads.

This is creating an incredibly frustrating problem, as each time the working area on the interactive pattern generator screen shifts, even by just a little bit, it causes me to inadvertently tap the wrong knot or string on my pattern, rather than the one I intend to add or change.

It's a little bit like going to sit down on a chair, but just as you do, someone swiftly moves the chair out from under you -- very frustrating!!

Please try to fix this glitch if possible!
Thank you!

LoopyCat

Bracelet King

3 years, 8 months ago by LoopyCat

I should add, it's not happening ONLY within the pattern generator screen; it's happening on ALL screens on the site, but I find it's causing the most trouble while working on the pattern generator screen.
I have noticed an unusual number of wacky ratings being given to patterns in the past couple of days, which I imagine might also be a result of this problem with the screen shifting when you're trying to hit specific buttons and suddenly the position of the buttons changes.

Admin

Administrator

3 years, 8 months ago by Admin

Huge thanks @LoopyCat for reporting this issue and also for providing such detailed info! 🔥 It really helped me a lot to quickly find and fix the issue. I was doing some changes around ads on the website very recently and made a small mistake which caused this. It was a pretty big usability issue, so I gave you 5 rewards for the report 🙂. The issue should be fixed now, I'm not seeing it anymore on chrome for iOS, where I was able to reproduce it before the fix. Thanks a lot again, and please let me know if anything 🙂. Have a great day! 🙂

LoopyCat

Bracelet King

3 years, 8 months ago by LoopyCat

@Admin Thank you so much for your prompt response and attention to this issue! I certainly wasn't expecting to receive rewards for reporting this, but I appreciate it! 😊

I now see an improvement in the problem of the screen position shifting in relation to the varying sizes/heights of banner ads, but unfortunately it has not been entirely resolved.

It appears to happen less frequently than before, but about once every five minutes or so, the screen will still abruptly shift to make room for a larger or smaller banner ad.

I also notice that occasionally the position and/or scale of the ads themselves will shift considerably -- for example, the exact same ad will sometimes appear very small and condensed, or other times will appear with the same height/width ratio, but very enlarged, encompassing the entire (maximum) ad area, even covering & obscuring other control buttons that normally appear in the upper area of the screen.

Or, occasionally an ad will appear flush against the far left or far right side of the allotted space rather than in the center, and will cause the entire screen position to shift as a result.

I captured a series of time-stamped screenshots, taken without touching or refreshing anything on the screen in between shots, which I can email you in order to illustrate this.

Please advise me of the email address to which I should send them, and any other system information about my device (hardware, software, etc) or anything else that would be helpful to you.

Thanks very much!

Admin

Administrator

3 years, 8 months ago by Admin

Thanks again @LoopyCat for letting me know it's not completely resolved, yet! I send you a private message with the email, going to look into it right after I receive the screenshots, they'll be super helpful 🙂.

LoopyCat Bracelet King	3 years, 8 months ago by LoopyCat @Admin I never encountered this problem before, but as of today, every time there's a rotation/switch of the banner ads that appear just beneath the preview of a design while working within the pattern generator (on Android OS, latest version, using Chrome browser, latest version), it causes the entire screen to shift position to accommodate varying sizes (heights) of different banner ads. This is creating an incredibly frustrating problem, as each time the working area on the interactive pattern generator screen shifts, even by just a little bit, it causes me to inadvertently tap the wrong knot or string on my pattern, rather than the one I intend to add or change. It's a little bit like going to sit down on a chair, but just as you do, someone swiftly moves the chair out from under you -- very frustrating!! Please try to fix this glitch if possible! Thank you!
LoopyCat Bracelet King	3 years, 8 months ago by LoopyCat I should add, it's not happening ONLY within the pattern generator screen; it's happening on ALL screens on the site, but I find it's causing the most trouble while working on the pattern generator screen. I have noticed an unusual number of wacky ratings being given to patterns in the past couple of days, which I imagine might also be a result of this problem with the screen shifting when you're trying to hit specific buttons and suddenly the position of the buttons changes.
Admin Administrator	3 years, 8 months ago by Admin Huge thanks @LoopyCat for reporting this issue and also for providing such detailed info! 🔥 It really helped me a lot to quickly find and fix the issue. I was doing some changes around ads on the website very recently and made a small mistake which caused this. It was a pretty big usability issue, so I gave you 5 rewards for the report 🙂. The issue should be fixed now, I'm not seeing it anymore on chrome for iOS, where I was able to reproduce it before the fix. Thanks a lot again, and please let me know if anything 🙂. Have a great day! 🙂
LoopyCat Bracelet King	3 years, 8 months ago by LoopyCat @Admin Thank you so much for your prompt response and attention to this issue! I certainly wasn't expecting to receive rewards for reporting this, but I appreciate it! 😊 I now see an improvement in the problem of the screen position shifting in relation to the varying sizes/heights of banner ads, but unfortunately it has not been entirely resolved. It appears to happen less frequently than before, but about once every five minutes or so, the screen will still abruptly shift to make room for a larger or smaller banner ad. I also notice that occasionally the position and/or scale of the ads themselves will shift considerably -- for example, the exact same ad will sometimes appear very small and condensed, or other times will appear with the same height/width ratio, but very enlarged, encompassing the entire (maximum) ad area, even covering & obscuring other control buttons that normally appear in the upper area of the screen. Or, occasionally an ad will appear flush against the far left or far right side of the allotted space rather than in the center, and will cause the entire screen position to shift as a result. I captured a series of time-stamped screenshots, taken without touching or refreshing anything on the screen in between shots, which I can email you in order to illustrate this. Please advise me of the email address to which I should send them, and any other system information about my device (hardware, software, etc) or anything else that would be helpful to you. Thanks very much!
Admin Administrator	3 years, 8 months ago by Admin Thanks again @LoopyCat for letting me know it's not completely resolved, yet! I send you a private message with the email, going to look into it right after I receive the screenshots, they'll be super helpful 🙂.

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Screen now shifts every time banner ad changes! Driving me nuts!!